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New

Swift 2 Ultra

Octa-core (Dual-core ARM Cortex-A76 2.2GHz,
Hexa-core ARM Cortex-A55 2.0GHz)
4GB RAM + 64GB ROM
6.5”, 720 x 1600
Multi-point Capacitive Touch Panel
Android 13, 64bit
Wireless: Wi-Fi 5, 802.11 a/b/g/n/ac (2.4GHz/5GHz)
Bluetooth 5.2, 2G/3G/4G LTE, GPS, NFC
https://www.imin.com/wp-content/uploads/2025/04/Swift-2-Ultra.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/

Swift 2 Pro

Octa core (Quad-core Arm Cortex-A73 2.0GHz, Quad-core Arm Cortex-A53 2.0GHz)
4GB RAM + 32GB ROM, 4GB RAM + 32GB ROM (NFC)
6.5”, 720 x 1600 Multi-point Capacitive Touch Panel
Android 13, 64bit
Wi-Fi 5, 802.11 a/b/g/n/ac (2.4GHz/5GHz) Bluetooth 5.0, 2G/3G/4G LTE, GPS, NFC (Optional)
https://www.imin.com/wp-content/uploads/2025/04/Swift-2.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/

Swift 2

Quad core Arm Cortex-A53 2.0GHz
2GB RAM + 16GB ROM, 2GB RAM + 16GB ROM (NFC)
6.5”, 720 x 1600 Multi-point Capacitive Touch Panel
Android 13, 32bit
Wi-Fi 5, 802.11 a/b/g/n/ac (2.4GHz/5GHz) Bluetooth 5.0, 2G/3G/4G LTE, GPS, NFC (Optional)
https://www.imin.com/wp-content/uploads/2025/04/Swift-2.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/
New

Swift 1 Pro

Octa-Core ( Quad-Core Arm Cortex-A73 2.0GHz,
Quad-Core Arm Cortex-A53 2.0Hz)
4GB RAM + 32GB ROM
4GB RAM + 32GB ROM (NFC)
6.5”, 720 x 1600
Multi-point Capacitive Touch Panel
Android 13, 64bit
Wireless: Wi-Fi 5, 802.11 a/b/g/n/ac (2.4GHz/5GHz)
Bluetooth 5.0, 2G/3G/4G LTE, GPS, NFC (Optional)
https://www.imin.com/wp-content/uploads/2025/04/Swift-1-Pro.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/
New

Falcon 2 Max

Octa-core (Dual-core ARM Cortex-A76 2.2GHz,
Hexa-core ARM Cortex-A55 2.0GHz)
4GB RAM + 64GB ROM
8GB RAM + 128GB ROM
12.6” IPS, 2560 x 1600
Multi-point Capacitive Touch Panel
Android 13, 64bit
Wireless: Wi-Fi 5, 802.11 a/b/g/n/ac (2.4GHz/5GHz)
Bluetooth 5.2, 2G/3G/4G LTE (Optional), GPS, NFC
https://www.imin.com/wp-content/uploads/2025/04/Falcon-2-Max-Brochure-1.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/
New

Falcon 2

Octa core (Dual-core Arm Cortex-A76 2.2GHz,
Hexa-core Arm Cortex-A55 2.0GHz)
4GB RAM + 64GB ROM,
8GB RAM + 128GB ROM
10.95", 1920 × 1200
Multi-point Capacitive Touch Panel
Android 13, 64bit
Wireless: Wi-Fi 5, 802.11 a/b/g/n/ac (2.4GHz/5GHz) Bluetooth 5.2, 2G/3G/4G LTE (Optional), GPS, NFC
https://www.imin.com/wp-content/uploads/2025/04/Falcon-2-Brochure.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/

Falcon 1

Octa-Core (Dual-Core ARM Cortex-A75, up to 2.0GHz, Six-Core ARM Cortex-A55, up to 2.0GHz)
2GB RAM + 16GB
ROM 2GB RAM + 16GB ROM (NFC)
4GB RAM + 32GB ROM (NFC)
10.1” 1280 x 800 and 2.4” LED Screen
Android 11, 64 bit
Ethernet: 100M,
Wireless: Wi-Fi 5, 802.11 a/b/g/n/ac(2.4GHz/5GHz)
Bluetooth 5.0, 2G/3G/4G LTE, GPS, NFC (Optional)
https://www.imin.com/wp-content/uploads/2025/05/Falcon-1.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/

D1

Dual-Core ARM Cortex - A75, up to 1.8GHz
Six-Core ARM Cortex - A55, up to 1.8GHz
2GB RAM + 16GB ROM
2GB RAM + 16GB ROM (NFC)
10.1” 1280 x 800 and 2.4” LED Screen
Android 11 series iMin UI
Ethernet: 100M,
Wireless: Wi-Fi 5, 802.11 a/b/g/n/ac(2.4GHz/5GHz)
Bluetooth 5.0, 4G, NFC (Optional)
https://www.imin.com/wp-content/uploads/2025/04/D1.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/

M2 Max

Octa-Core (Dual-Core ARM Cortex-A75, up to 1.8GHz,
Six-Core ARM Cortex-A55, up to 1.8GHz)
2GB RAM+16GB ROM, 2GB RAM+16GB ROM (NFC)
(4GB RAM+32GB ROM, 4GB RAM+32GB ROM (NFC) are available for customization only)
8” 800 x 1280
Android 11
Wireless: Wi-Fi 5, 802.11 a/b/g/n/ac (2.4GHz/5GHz)
Bluetooth 5.0, GPS / GSM / 4G LTE, GPS, NFC (Optional
https://www.imin.com/wp-content/uploads/2025/04/M2-max.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/
Coming Soon

Swan 2 Pro

I23M02
Octa-core A55 2.0GHz
2GB RAM + 16GB ROM
4GB RAM + 64GB ROM
15.6” (Full HD), 1920 x 1080
15.6” (HD), 1366 x 768
Android 13, 64bit
Ethernet: 1000M, Bluetooth 5.4
Wi-Fi 6, 802.11 a/b/g/n/ac/ax (2.4GHz/5GHz)
https://www.imin.com/wp-content/uploads/2025/04/Swan-2-Brochure.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/
Coming Soon

Swan 2 Pro (Printer)

I23M02
Octa-core A55 2.0GHz
4GB RAM + 64GB ROM
15.6” (Full HD), 1920 x 1080
15.6” (HD), 1366 x 768
Android 13, 64bit
Ethernet: 1000M, Bluetooth 5.4
Wi-Fi 6, 802.11 a/b/g/n/ac/ax (2.4GHz/5GHz)
https://www.imin.com/wp-content/uploads/2025/04/Swan-2-Printer-Brochure.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/
New

Swan 2

Octa-core A55 2.0GHz
2GB RAM + 16GB ROM
4GB RAM + 64GB ROM
15.6” (Full HD), 1920 x 1080
15.6” (HD), 1366 x 768
Android 13, 64bit
Ethernet: 1000M,
Bluetooth 5.4
Wi-Fi 6, 802.11 a/b/g/n/ac/ax (2.4GHz/5GHz)
https://www.imin.com/wp-content/uploads/2025/04/Swan-2-Brochure.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/
New

Swan 2 (Printer)

I23M02
Octa-core A55 2.0GHz
4GB RAM + 64GB ROM
15.6” (Full HD), 1920 x 1080
15.6” (HD), 1366 x 768
Android 13, 64bit
Ethernet: 1000M, Bluetooth 5.4
Wi-Fi 6, 802.11 a/b/g/n/ac/ax (2.4GHz/5GHz)
https://www.imin.com/wp-content/uploads/2025/04/Swan-2-Printer-Brochure.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/
New

Swan 2 (Scale)

I23M02
Octa-core A55 2.0GHz
4GB RAM + 64GB ROM
15.6” (Full HD), 1920 x 1080
15.6” (HD), 1366 x 768
Android 13, 64bit
Ethernet: 1000M, Bluetooth 5.4
Wi-Fi 6, 802.11 a/b/g/n/ac/ax (2.4GHz/5GHz)
https://www.imin.com/wp-content/uploads/2025/04/Swan-2-Scale-Brochure.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/
New

Swan 1 (Gen 2)

I23M02
Octa-core A55 2.0GHz
2GB RAM + 16GB ROM
4GB RAM + 32GB ROM
15.6” 1920 x 1080
Android 13, 64 bit
Ethernet: 1000M, Bluetooth 5.4
Wi-Fi 6, 802.11 a/b/g/n/ac/ax (2.4GHz/5GHz)
https://www.imin.com/wp-content/uploads/2025/04/Swan-1-Gen-2-Brochure.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/

Swan 1 Pro

Octa-Core ( Dual-Core Arm Cortex-A78 2.2GHz, Hexa-Core Arm Cortex-A55 2.0GHz)
4GB RAM + 64GB ROM
8GB RAM + 128GB ROM
Main Display: 15.6” 1920 x 1080
Secondary Display: 10.1” 1280 x 800
Android 13, 64 bit
Ethernet: 1000M, Bluetooth 5.3
Wireless: Wi-Fi 6, 802.11 a/b/g/n/ac/ax(2.4GHz/5GHz)
https://www.imin.com/wp-content/uploads/2025/06/Swan-1-Pro.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/
Discontinuing

D4 Pro

Octa-Core (Dual-Core Arm Cortex-A78 2.2GHz,
Hexa-Core Arm Cortex-A55 2.0GHz)
4GB RAM + 64GB ROM
8GB RAM + 128GB ROM
Android 13, 64 bit
Ethernet: 1000M,
Wireless: Wi-Fi 6, 802.11 a/b/g/n/ac/ax (2.4GHz/5GHz)
Bluetooth 5.3
https://www.imin.com/wp-content/uploads/2025/04/D4-Pro.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.sg/en/guarantee/

Lark 1

Octa core (Dual-core Arm Cortex-A76 2.2GHz,
Hexa-core Arm Cortex-A55 2.0GHz)
4GB RAM + 32GB ROM,
4GB RAM + 64GB ROM, 8GB RAM + 128GB ROM
6.5”, 720 x 1600
Multi-point Capacitive Touch Panel
Android 13, 64bit
Wireless: Wi-Fi 5, 802.11 a/b/g/n/ac (2.4GHz/5GHz)
Bluetooth 5.2, 2G/3G/4G LTE, GPS, NFC
https://www.imin.com/wp-content/uploads/2025/04/Lark-1-Brochure.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/

Crane 1

Octa-Core (Dual-Core Arm Cortex-A78 2.2GHz,
Hexa-Core Arm Cortex-A55 2.0GHz)
4GB RAM + 64GB ROM
8GB RAM + 128GB ROM
Android 13, 64 bit
Ethernet: 1000M, Bluetooth 5.3
Wireless: Wi-Fi 6, 802.11 a/b/g/n/ac/ax (2.4GHz/5GHz)
https://www.imin.com/wp-content/uploads/2025/05/Crane-1-Brochure.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/

Swan 1k

Quad-Core ARM Cortex-A55, 2.0GHz
2GB RAM + 16GB ROM
4GB RAM + 32GB ROM
15.6” 1920 x 1080
Android 11, 32bit
Ethernet: 1000M,
Bluetooth 4.2
Wireless: Wi-Fi 5, 802.11 a/b/g/n/ac(2.4GHz/5GHz)
https://www.imin.com/wp-content/uploads/2025/05/Swan-1k-1.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/

K1

Quad-Core ARM Cortex-A55, up to 2.0GHz
4GB RAM + 32GB ROM
21.5" 1920 x 1080
Android 11, 32 bit
Ethernet: 1000M,
Wireless: Wi-Fi 5, 802.11 a/b/g/n/ac(2.4GHz/5GHz)
Bluetooth 5.0
https://www.imin.com/wp-content/uploads/2025/05/K1-1.pdf
https://www.imin.com/faq/
https://oss-sg.imin.sg/docs/en/index.html
https://oss-sg.imin.sg/docs/en/index.html
https://www.imin.com/warranty/

Falcon 2 Max with scanner

Octa core (Dual-core Arm Cortex-A76 2.2GHz,
Hexa-core Arm Cortex-A55 2.0GHz)
4GB RAM + 64GB ROM,
8GB RAM + 128GB ROM
10.95", 1920 × 1200
Multi-point Capacitive Touch Panel
Android 13, 64bit
Wireless: Wi-Fi 5, 802.11 a/b/g/n/ac (2.4GHz/5GHz) Bluetooth 5.2, 2G/3G/4G LTE (Optional), GPS, NFC

Frequently Asked Questions

How do I power on an iMin device?
Press and hold the power button for 3 seconds or until the iMin logo appears.
Why is my device not showing as online in the iMin Kit Platform even though it is switched on?
There may be a delay in status updates. Try refreshing the page or restarting the device.
Why is my battery not charging?
Ensure you are using the official iMin charger, try a different power socket, and check if another battery works. If the issue persists, contact iMin support.
Why is nothing being printed on the receipt paper after sending a print command?
Ensure the thermal paper is inserted correctly and check if the printer is displaying any error messages.

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