Frequently Asked Questions

 
 
How do I power on an iMin device?
Press and hold the power button for 3 seconds or until the iMin logo appears.
How do I power off or restart an iMin device?
Press and hold the power button for 3 seconds. A menu will appear with options to 'Restart' or 'Power Off.'
How do I turn the screen on or off?
Press the power button once to lock or unlock the screen.
How do I adjust the screen brightness?
Pull down the notification bar twice to reveal the brightness slider and adjust as needed. For mobile series devices, pull down the notification bar once to adjust brightness.
How do I adjust the volume?
Go to Settings > Sound to adjust the volume. For mobile series devices, use the physical volume buttons on the side of the device (‘+’ to increase, ‘-’ to decrease).
How do I check the firmware version of my device?
Go to ‘Wireless Update’ on the home screen. The current firmware version is listed under ‘Current.’ Alternatively, navigate to Settings > About Device > Build Number.
How do I update my iMin device to the latest firmware?
Firmware updates do not install automatically to avoid business disruptions. To update, go to ‘Wireless Update’ on the home screen and tap ‘Check for updates.’
How do I reset my iMin Kit password?
If it's a sub-account, reset it via iMin Kit (Account > Users > Select account > Reset password). If it's the main account, use the 'Forgot Password' option on the iMin Kit login page.
How do I reset my device password if I forgot it?
Check iMin Kit to see if the device is online, then go to 'Device > Remote > More Options > Clear Lock Password.' If the device is offline, contact iMin support for reset steps.
How do I factory reset my device?
Go to Settings > System > Reset Options > Erase all data (Factory Reset). Note that this will delete all user data.
Why does my device revert to the wrong date and time after restarting?
This could be due to a CMOS battery issue. Ensure automatic time synchronization is enabled in Settings > Date & Time
Why is my device not showing as online in the iMin Kit Platform even though it is switched on?
There may be a delay in status updates. Try refreshing the page or restarting the device.
Why does Wi-Fi show as disabled after connecting to a network?
Check your router settings and adjust the following: Band – 2.4GHz, Encryption – WPA2 or lower, IEEE 802.11w/Frame Management – None.
What should I do if my device cannot connect to Ethernet?
Ensure the firmware is updated, check if the Ethernet port light is on, disable wireless settings, and verify that the cable is functional.
Why does my device show connected to Wi-Fi but has no internet access?
Restart your router and ensure no firewall settings are blocking network access. Also, check for any DNS issues in the router settings.
Why does my device disconnect from the network when it goes to sleep mode?
Go to Settings > Battery > Transmission Mode and enable it to maintain network connections during sleep.
Why is my battery not charging?
Ensure you are using the official iMin charger, try a different power socket, and check if another battery works. If the issue persists, contact iMin support.
What should I do if my device crashes or freezes?
Restart the device, check for software updates, and if the problem continues, reach out to technical support.
Why does my device overheat?
Ensure no apps are running in the background, avoid charging while using intensive apps, and check for firmware updates.
What can I do when encountering a phantom touch issue?
Try grounding the device by touching the USB port while using the screen. Use a different power socket or adapter. If the issue persists, contact support.
Why does my touch screen stop responding intermittently?
Ensure your device’s firmware is up to date, and try recalibrating the touchscreen in Settings > Display > Touch Sensitivity.
Why is nothing being printed on the receipt paper after sending a print command?
Ensure the thermal paper is inserted correctly and check if the printer is displaying any error messages.
Why is the printer not cutting paper?
Check that the correct paper size is being used, ensure there are no paper jams, and restart the printer.
Does the internal printer need a Bluetooth connection?
No, it can connect via USB or built-in printing mechanisms.
Can iMin devices connect to external monitors using MHL USB?
No, iMin devices do not support MHL USB connections to external screens.
How do I change the default internal Bluetooth printer?
This must be done manually via the device’s printer settings.
How do I connect the cashbox?
Go to the ‘Diagnosis’ App > Select ‘Cash Box’ > Click on the ‘Setting’ icon at the bottom right > Select ‘Cash Drawer After Printing’ and click ‘OK’
Do we have an API to test whether the NFC function is available on the device?
No, you can only verify based on the serial number. If the 4th digit is ‘N’, the device has NFC; if ‘X’, it does not.
How can I integrate third-party apps with iMin devices?
Developers can refer to iMin’s official API documentation for integration guidelines.
How do I use the iMin Printer Plugin for web-based POS applications?
The iMin Printer Plugin is available for download from the iMin App Store. Ensure your POS software supports it for seamless printing.
Why can’t my app be uninstalled?
The app may be a system app or is included in the ‘Anti-Uninstall Mode’ category in iMin Kit. Check iMin Kit under 'Parameter Settings'.
How do I install third-party apps if they are not in the iMin App Store?
Transfer the APK file to the device via USB or download it in the 'Downloads' folder. Then, open the file manager and install the app.
How can I copy ANR files from the POS root directory?
Use the ADB command adb pull /data/anr ./ or install a copy APK tool that automatically saves ANR logs to internal memory.

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